Naomi Paul

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PAYMENT

We can accept Visa, MasterCard, and American Express
All our pendants are hand made to order in our East London studio.
Where an item is stated as in stock, we will aim to deliver within 3/4 weeks anywhere in the UK, Oversees orders for stock items will be approximately 4/5 weeks.
Items listed as ‘to order’ will be delivered within 6-8 weeks depending on unit quantity ordered, international orders may take a longer. If you have a special delivery date request please do get in touch and we will do our best to help.

DELIVERIES

Shipping is charged at cost as it appears on your order.
We ship using Royal Mail First Class post or Fedex / DHL for larger orders and international.
International shipments can occasionally take longer than expected; goods can be held up in customs or they can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 7 working days from dispatch, please contact studio@naomipaul.co.uk
Please ensure all your delivery details are correct, as we do not take responsibility for undelivered or delayed deliveries due to address errors. Please provide a contact name and telephone number for the receiver
All our delivers are fully insured so if your pendant is damaged in transit or does not arrive please contact us immediately and we will be happy to make a claim on your behalf.
*Please note VAT will be added for UK and E.U customers

DUTIES & TAXES

If your order is being shipped outside of the UK or the EU, you are subject to duties and import taxes, which are the responsibility of the customer to pay. Relevant charges will be billed directly to you from the customs office of the destination country we are unable to tell you what these charges will be as they vary from country to country

RETURNS

As all our pendants are made to order we are unable to except returns on any orders.

All our products are handcrafted so there will be slight unique differences between each piece. This is the nature of hand-made and as such we feel this enhances the character of each product and is not considered a defect.
Height measurements are the most variable and we do advice that you order extra braided cable length if you are unsure of the drop height you would like your pendant to hang at, this will ensure flexibly when installing.

If your parcel is damaged on delivery, please do not accept the package and contact us straight away. Alternatively please photograph the packaging and damaged goods and email the images over to us so that we can contact the courier and make a claim on your behalf.